Just Deploy It!

Author: admin

  • How to Install Software with Softaculous

    Softaculous is a tool in your Control Panel that you can use to easily install software such as WordPress or Joomla. Using Softaculous to install software is not just easy, it is also a big time saver because it automates many of the tedious tasks involved with software installation, such as creating databases and uploading files.

    In this guide, we will show you how to install software using Softaculous. Even though there are over 200 programs you can install with Softaculous, the installation procedure for each one follows the same basic steps.

    To install an application using Softaculous:

    1. Log into your Control Panel
    2. Click the Softaculous link, which is located under the Software/Services section
    3. Click on the software you would like to install.

      Browsing programs: If you want to browse through the available software you can install using Softaculous, click on any category in the left menu. For example, if you’re interested in finding software you can use to run a blog, click the Blogs category. You will then see a listing of blogging applications show.

      4. We almost always recommend that clients use WordPress for their website and/or online shop.

    4. Click the Install button (located above the description of the software)
      Important! If you get an error stating that there are conflicting files (such as robots.txt, .htaccess, etc.) You can go through your File Manager and delete the files from your public_html. Then the Softaculous installer will go through with the install.
    5. Fill out all of the installation details and then click the Install button at the bottom of the page.If you want to email yourself a copy of these installation details for later reference, enter your email address next to Email installation details to (located towards the bottom of the page). While the installation details may vary from program to program, generally the same information is asked for. In our testing, we are using Softaculous to install WordPress. Below is a summary of the settings being asked for.

      Software Setup

      Choose Protocol The most common option here will either be https:// or https://www.
      We recommend that you always select https:// 
      Choose Domain If you have more than one domain name associated with your cPanel account, such as an Alias or Parked Domain, choose which domain name to install this program to.
      In Directory If you want to install this program into its own folder, enter the folder name here. For example, if you wanted users to visit https://domain.com/blog (instead of simply https://domain.com) to see your WordPress site, you would enter blog for this setting.
      Database Name Unless you have a specific reason to change the database name, you can leave it as is.

      Database Settings

      Table Prefix Unless you have a specific reason to do so, you can leave the table prefix setting as is.

      Site Settings

      Site settings are generally settings such as your site’s name and description. Most programs allow you to easily change these values after installing them.

      Admin Account

      When working with a program, you’ll generally need to log into them as an Administrator before you can begin to manage your website. In this section, you’ll typically create a username and password.

      Note! You will want to make your username and password secure. Do not  use Admin or admin for the username or password for the password!

      Choose Language

      If you don’t plan to run this website in English, select the appropriate language from the drop down list.

    6. After clicking the Install button, you will see a progress bar dictating how much time is left for the installation. When your new software has been installed, you’ll see a message similar to the following: Congratulations, the software was installed successfully. You will then generally see two links, one link to your new site and the other a link to your site’s login page.

  • How to copy your website and emails to Texo

    We are always happy to help you move to Texo, and will copy your website files, databases and emails to your Texo hosting account at no charge. Please submit a support ticket if you need help.

    If your website is hosted at a host that uses DirectAdmin or cPanel then your entire hosting account can be copied to Texo without any difficulty. Please send your DirectAdmin or cPanel login in a support ticket, and ask us to copy your hosting account to Texo.

    If your old host does not use DirectAdmin or cPanel, then your emails and email accounts cannot be easily copied. Your website files and database can usually be copied very easily, but we will need to log into your hosting account at your old host to confirm what can and what cannot be copied. Please send your hosting account login details in a support ticket so that we can take a look and advise you.

    If you would like to copy your website yourself, then please do as follows at your old host:

    1. Download all your website files. These are almost always in the public_html directory.
    2. Export all your databases. This is usually done with the PHPMyAdmin tool in the control panel.
    3. Download the contents of the /etc and /mail directories, usually found one level up from your public_html directory.

    Then at Texo, once your hosting account is active:

    1. Upload your website files to the public_html directory, using FTP software or the File Manager tool in your cpanel.
    2. Create the database(s) you need in your Texo Control Panel, with the MySQL Wizard tool.
    3. Use the PHPMyAdmin tool in your Texo Control Panel to import the database file you exported from your old host into the database.
    4. Using FTP or the File Manager, empty the contents of the /etc and /mail directories, and upload the files you downloaded from your old host into them

  • Reasons for a domain transfer to fail

    There are several reasons that your domain transfer request might be rejected by the current Registrar.

    Not accepted by the Registrant

    The domain update request may not have been accepted by the Registrant if

    • they have not seen, or have ignored, the emailed update request. Remind them and submit a support ticket, asking Texo to resubmit the transfer request.
    • the Registrant email is no longer in use or is incorrect. You will need to contact the Registrar to update the registrant email address.

    Domain dispute

    There may be a dispute and the Registrant has denied the request. If you are not the domain owner, please make contact with them to resolve any outstanding agreements or concerns.

    If you have bought a domain from someone, ensure that you adhere to the arrangements of the sale and have paid any relevant fees, or they will deny the transfer request.

    The domain name is in Lock status

    Contact your Registrar for assistance on how to unlock your domain for transfer, or alternatively, you can unlock your domain via their control panel.

    60 day Transfer Lock period

    Domain names are locked for 60 days after initial registration or previous transfer and can’t be transferred during this period.

    If you want to host with Texo while waiting out this period, update the domain’s nameservers at the Registry to ours:

    ns1.texo.co.za
    ns2.texo.co.za

    After the 60-day lock has expired, submit a support ticket and request that we resubmit the transfer request.

    Anniversary period

    If a domain is in its Anniversary period of 3 days prior to its expiration up to the 6th of the following month, it can’t be transferred.

    Authorisation code or IPS TAG is needed

    Some registrars require an Authorisation Code or IPS TAG for the transfer to be processed. This is mainly for .com, net, org, info or biz domains and an IPS TAG for co.uk domain extensions. Contact your current Registrar for this information.

    The domain has expired

    Please contact your Registrar immediately to renew the domain and avoid it being deleted and taken by someone else.

    Renewal or Registration fee is outstanding

    If a renewal or registration fee is still outstanding, the domain cannot be transferred. Please contact your current provider to arrange payment.

    Evidence of fraud or court order

    Contact your current Registrar to establish possible reasons.

     

  • How to register a new domain

    Registering a domain is part of the process when ordering a hosting package. However, if you would like to register additional domains to use in future, or to use as Aliases (Parked Domains) then please do as follows:

    1. Log into your Texo Client Area
    2. Click on Domains > Register a New Domain

    and complete the ordering process. Once you payment is processed (immediately if paying by credit card (PayFast or PayPal) or when your payment reflects in our bank account if paying by EFT) your new domain will be registered in your name, and will go live within an hour or so.

    Note: .co.za domains do not go live if they do not have valid DNS entries. If you do not order a hosting package for yor new domain, or add it to an existing hosting package as an Alis (Parked Domain) then it will not go live. The Registry will check for valid DNS entries every few hours for a week, and then stop checking.

    If that happens, then you will have to resubmit the domain’s nameservers in your Texo Client Area:

    1. Click on Domains > My Domains
    2. Click on the green ACTIVE button next to the domain
    3. Click on Nameservers in the left menu
    4. Click the Change Nameservers button (without changing any other settings unless you want to use nameservers belonging to a different webhost)
    5. The Registry will now check the nameservers for your domain’s DNS entries and, if successful, the domain will go live within an hour.

  • How to transfer a domain to Texo

    Important: before ordering a transfer for your domain, please ensure that you have made a copy of all website files, emails and email accounts, and databases. If you need help copying your hosting account to Texo, please submit a support ticket.

    Transferring .co.za and .org.za domains to Texo

    1. Prepare: Check the Registrant email address
      Ensure that you have access to the email address listed as the Registrant (owner) for your domain. An email “ticket” requesting permission to transfer the domain will need to be accepted from this email address.If you don’t know, please ask your current host what the Registrant email address is for your domain. If your current host is listed as the Registrant, they will need to accept the transfer request on your behalf.If the email address is outdated or wrong, your current registrar can update it for you, but updates take 5 days to complete, and you’ll have to wait until this period is completed before you can submit the transfer ticket.
    2. Login to your Client Area and click on Domains > Transfer in a Domain and place an order for a domain transfer. Please ignore (leave empty) the EPP/Authorization Code field when placing a transfer order for .co.za and .org.za domains. Once your order is processed by Texo, the Registry will email the transfer request confirmation to the domain Registrant.

    Transferring any other domain to Texo

    1. Prepare: Check the Registrant email address
      Ensure that you have access to the email address listed as the new Registrant for the domain. An email “ticket” requesting permission to transfer the domain will need to be accepted from this email address.
    2. For most international domains you will need to instruct your current registrar to UNLOCK your domain for transfer. This needs to happen before you initiate the transfer process by placing a transfer order in your Texo Client Area.
    3. The current Registrar will need to confirm which contact will receive the EPP or “Authorisation Code” which will be required to action the transfer of international TLDs (all domains except .co.za and .org.za). This code will be generated when the domain is unlocked.

    Note: A 60-day waiting period applies to new registrations or transfers – if your domain has been registered or transferred within the last 60 days, you will not be able to submit a transfer.

    Note: Transferring a domain name (excluding .co.za and org.za domains) incurs a mandatory transfer fee usually equal to the annual registration fee. This fee is charged by the Registry, and will extend your domain’s registration period by another 12 months.

  • How to get started

    Welcome to Texo!  Here’s how to order your hosting package and get your website and emails up and running:

    1. Create an account with us

    Register here to create your Texo client account. Remember to copy and save your account password, and please use an email address that you check frequently, because that is the email address that we will use for all correspondence with you, and to which we will send your invoices and domain renewal reminders. Registration provides access to the Texo Client Area for ordering and managing your hosting services and domains.

    2. Order your hosting package

    Once you have logged into your client area, either by clicking on the CLIENT LOGIN button on our website or directly. here:

    https://welcome.texo.co.za

    Click on  Services > Order New Services and choose your ideal hosting package and/or domain name.

    3. Set-up your domain

    New domain: If you have ordered a new domain as part of your new service order, then you don’t need to do anything else to activate it – it will be live as soon as propagation is complete, usually within an hour.

    Transfer your domain: To transfer an existing domain name to us, follow our step-by-step domain transfer guide.

    Self-manage your domain: If you’d prefer to keep your domain registration with your current provider, you need to ensure that you have provided our name servers to your current domain host or registrar:

    ns1.texo-dns.com
    ns2.texo-dns.com

    4. Log into your control panel

    We use cPanel and DirectAdmin on our shared hosting servers. They allow you to manage your hosting account with us from anywhere in the world in a web browser.

    Shared Hosting clients: How to log into your Control Panel

    All-in-One and WordPress MAX hosting clients: How to log into your cPanel

    Your Control Panel login is always at https://yourdomain/cpanel

    Resellers: How to log into your WHM

    Your WHM (Web Host Manager) login URL is always https://your-reseller-domain/whm

    5. Create a web page

    You can upload web pages to your hosting account’s public_html directory using the FTP login provided in your New Account Email. Or use Softaculous to install WordPress or almost any other website software you like.

    6. Create an email address

    Mailboxes can be created in your Control Panel by clicking on the “Email Accounts” icon. Once you’ve created your email address, you can access it via Webmail or by configuring your own email client software.