Set up email in OS X Yosemite Mail

Replace example.com with your domain name.

 

Add a new email account

1. Launch Mail.
2. From the toolbar at the top, select Mail and then Add Account…
   
3. Select Other Mail Account…
   
4. Enter your details
   • Full Name – the name that will appear in the ‘From’ field when you send emails
   • Email Address  – your full email address
   • Password – your email password (forgotten passwords cannot be restored but they can be reset in your control panel)
   • Select Create

   

5. A pop up will appear that reads ‘Account must be manually configured’. Select Next
   

   Incoming Mail Server Info

6. Enter these details:
   • Account Type– Select POP or IMAP (this guide defaults to IMAP)
   • Mail Server – has mail. before the domain name e.g. mail.example.com*
   • User Name– your full email address
   • Password– your email password (forgotten passwords cannot be restored but they can be reset in your control panel)
   • Select Next

   Outgoing Mail Server Info

   • SMTP Server –has mail before the domain name e.g. mail.example.com*
   • User Name– your full email address
   • Password – your email password (forgotten passwords cannot be restored but they can be reset in your control panel)
   • Select Create

* Note: In isolated cases mail.domain (e.g. mail.example.com) won’t work. In these cases you will need to use the server name instead.

You have completed your account setup.  Your Mac mail program should now be set to send and receive email. We recommend sending a test email.

Replace example.com with your domain name.

To add a new email account

1. Launch Mail
2. From the toolbar at the top, select Mail and then Add Account…

    

3. Select Other Mail Account…
4. Select Continue
5. Enter the required details and select Sign In
   
   • Name – the name that will appear in the ‘From’ field when you send emails
   • Email Address  – your full email address
   • Password – your email password (forgotten passwords cannot be restored but they can be reset in your Control Panel)
     
6. A message will appear that reads ‘Unable to verify account name or password’. This is because Mail has not used your full email address as the Username.  Your email address and password may already be populated. Complete the remaining fields as follows:
   • Username– your full email address
   • Account Type – from the dropdown, select POP or IMAP (this guide defaults to IMAP)
     
   • Incoming Mail Server – has mail. before the domain name e.g. mail.example.com*
   • Outgoing Mail Server – has mail. before the domain name e.g. mail.example.com*

   

7. Select Sign In.  A pop up will appear that reads ‘Select the apps you want to use with this account:’. Select Done
   

Your new email account is now set up. You will see your new account in the list with any other mail accounts.

This guide takes you step-by-step through the process of setting up a new email account in Windows 10 – both the Desktop and Mobile versions.
Replace example.com with your domain name

1. Launch Windows Mail
2. Add Account
   
   
3. Choose Other account 

   

4. Insert your Email address and Password (forgotten passwords can be reset in your Control Panel)
   • Click Sign-in

   

5. Click Sign-in repeatedly until it changes to Advanced
   
   
6. Provide the Account information
   • Incoming email server starts with mail. followed by your domain name e.g. mail.example.com*
   • Account type is IMAP4
   • User name is the full email address
   • Password is your mailbox password
   • Outgoing (SMTP) mail server starts with mail. followed by your domain name e.g. mail.example.com*
   • Tick all blocks
   • > Sign-in

   

7. All done!

 

This guide takes you step-by-step through the process of setting up a new email account in Window Live Mail.

Replace example.com with your domain name

1. Launch Windows Live Mail
2. Select Accounts from the top menu bar

3. Select Email

4. Enter the email address and password (forgotten passwords can be reset in your Control Panel) > Next

5. Configure server settings:

Incoming server information:

• Server type is POP or IMAP
• Server address starts with mail. followed by the domain name e.g. mail.example.com*
• Requires a secure connection (SSL) is ticked
• Port is 993 for IMAP or 995 for POP
• Authenticate using Clear text
• Logon user name is the full email address

Outgoing server information:

• Server address starts with mail. followed by the domain name e.g. mail.example.com*
• Port is 465
• Requires a secure connection (SSL) is ticked
• Requires authentication is ticked

> Next

6. Once prompted, you can complete the setup by clicking Finish.

This guide takes you step-by-step through the process of setting up a new email account in Thunderbird.

Replace example.com with your domain name

Automatic Account configuration

A new email account setup with Thunderbird is quick and easy using Automatic Account configuration. 

However, reasons to rather use Manual Configuration are:

• if you prefer POP, as this automatic configuration defaults to IMAP 
• if this is a new hosting account and domain propagation has not completed

 

1. Launch Mozilla Thunderbird
2. Choose Create a new account > Email 
   

   

    

3. Choose Skip this and use my existing email
   

    Mail Account Setup

4. Enter the following details:
   • Your Name (which will appear in the “From” field in your emails)
   • Email address
   • Password  (forgotten passwords can be reset in your control panel)
   • > Continue

   

5. Thunderbird will now automatically check your email settings.
6. If your settings are found, then your setup is complete and you can press Done. If your settings are not found, click the Manual config button and continue as below
   

   

   ♦ Manual configuration

   Follow the Automatic configuration above, and then choose Manual config.

7. Ensure that your settings are correct as below (these are the default settings – replacing with your own name and domain).
   • Choose POP or IMAP
     • IMAP: Incoming port 993, Outgoing 465 (as below)
     • POP : Incoming 995, Outgoing 465
   • Ensure that the Username is the full email address.
   • If you don’t know your password, reset it in your Control Panel
   • For new hosting accounts, temporarily use the IP address  instead of the Incoming & Outgoing mail servers.
   • SSL is SSL/TLS
   • Authentication is Normal password.

   

8. Click Done. Your email setup is complete.

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2007.

Replace example.com with your domain name

Auto Account Setup (recommended)

Setting up a new email address in Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are:

• if you prefer POP, as this automatic configuration defaults to IMAP 
• if this is a new hosting account and domain propagation has not completed

Add a new email account

1. Launch Outlook 2007
2. Select Tools from the top menu bar, then Accounts Settings

Create new account

3. On the Account Settings screen, click New on the E-mail tab

In the Add New Account box, choose Auto Account Setup 

Enter your details under E-mail Account > Next.

• You can safely ignore any warning messages.
• If you’ve lost your password – change it in your Control Panel

6. Outlook will now automatically configure your account as an IMAP account with all the correct settings.

7. Finish > Close

That’s it!

If this option fails for some reason, try the Manual Account Setup below

Manual Account Setup

If you prefer to use POP  you will need to set up the account manually:

Add a new email account

1. Launch Outlook 2007
2. Select Tools from the top menu bar, then Accounts Settings

Create new account

3. On the Account Settings screen, click New on the E-mail tab

Choose e-mail service

4. Select Microsoft Exchange, POP3, IMAP or HTTP and click Next

Account Setup

5. Tick the Manually configure server settings or additional server types checkbox and click Next

Select Internet Email

6. Select Internet E-mail and then click Next

7. Email settings

• Account type: POP or IMAP
• Incoming mail server: mail. followed by your domain name e.g. mail.example.com*
• Outgoing mail server (SMTP): mail. followed by your domain name e.g. mail.example.com*
• User Name:  ensure you fill in your entire email address as the username
• For new hosting accounts, use the IP address instead of the Incoming & Outgoing mail servers
• Select the More Settings… button.

Outgoing Server Settings

8. Click on the Outgoing Server tab and ensure that the My outgoing server (SMTP) requires authentication checkbox is selected, as well as Use same settings as my incoming mail server

Advanced Settings

9. Select the Advanced tab

•  Incoming server: 995 (POP) or 993 (IMAP)
• Use the following type of encrypted connection: SSL
• Outgoing server (SMTP): 465
• Use the following type of encrypted connection: SSL

10. Click OK to save these settings
11. Click Next and Finish

Your Outlook mail program should now be set up to send and receive mail.

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2013.

Replace example.com with your domain name

Auto Account Setup (recommended)

New email account set up with Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are:

• if you prefer POP, as this automatic configuration defaults to IMAP 
• if this is a new hosting account and domain propagation has not completed

1. Launch Outlook
2. Select File on the top left menu bar
   
3. Select the Add Account button in the middle of the screen
4. Enter your details on the Auto Account Set-up screen > Next
   • If you’ve lost your password – change it in your Control Panel.

   

5. Outlook will now automatically configure your account as an IMAP account with all the correct settings.

That’s it!

If this option fails for some reason, try the Manual Account Setup below or refer to our Outlook troubleshooting guide.

Manual Account Setup

If you prefer to use POP , or your domain has not propagated yet, you will need to set up the account manually:

1. Launch Outlook, choose File > Account Settings > Add Account (as above)
2. Choose Manual Setup or additional server types > Next
3. Select POP or IMAP > Next
   

   Account settings

4. Enter all the relevant details:
   • Account type: POP or IMAP
   • Incoming mail server: mail. followed by your domain name e.g. mail.example.com*
   • Outgoing mail server (SMTP): mail. followed by your domain name e.g. mail.example.com*
   • User Name:  ensure you fill in your entire email address as the username
   • For new hosting accounts, use the IP address instead of the Incoming & Outgoing mail servers
   • Select the More Settings… button.

   

   Check Outgoing Server settings

5. Select the Outgoing Server tab
   • Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked
   • Ensure that you have selected Use same settings as my incoming mail server

   

   Check Advanced SMTP settings

6. Select the Advanced tab and ensure that your settings are as below for either IMAP or POP:
   •  Incoming server: 995 (POP) or 993 (IMAP)
   • Use the following type of encrypted connection: SSL
   • Outgoing server (SMTP): 465
   • Use the following type of encrypted connection: SSL
7. Click OK and then Next.
8. Let the test complete and then click Close
   
   

You’re all set!